SALES AGREEMENT
RHISS HOTEL BOSTANCI
SALES AGREEMENT
ACCOMMODATION – TRANSFER – SERVICE SALES AGREEMENT
1-) PARTIES:
An Accommodation Sales Agreement has been drawn up between Rhiss Hotel Bostancı (hereinafter referred to as the HOTEL) and the person or institution that approves this agreement and receives accommodation services online (hereinafter referred to as the CUSTOMER or CONSUMER), under the following terms and conditions.
Name/Title: ÇETUR OTEL İŞLETMELERİ LTD. ŞTİ.
Full address: Bostancı Mh. Emin Ali Paşa Cad. No: 118 Kadıköy İSTANBUL
Phone: +90 216 409 11 11
E-Mail: info@rhisshotelbostanci.com
2-) SUBJECT:
The subject of this agreement covers the performance of the accommodation services sold by ÇETUR OTEL İŞLETMELERİ LTD. ŞTİ. to the Customer, as well as the rights and obligations of the parties. 3-) PRICE AND PAYMENT METHOD
The total price of the services detailed in Annex 1 includes all taxes.
This fee can be paid according to the payment method determined by the service provider (accommodation or transfer provider).
By credit card at the time of booking, or
By EFT/Wire Transfer to the bank account specified by the hotel.
The relevant accommodation or transportation service can be paid immediately.
The amount to be paid immediately or later during the performance of the service will be clearly stated in the shopping cart, using the terms "Pay now" and "Pay on site."
4-) SERVICE PROMOTION INFORMATION:
A detailed description of the travel and tourism service is available on the hotel's service promotion page.
5-) PACKAGE PRICE CHANGES:
The prices and conditions stipulated in the contract cannot be changed.
6-) TRANSFER
Name changes in hotel reservations, transfer of a purchased reservation to another name, and transfer rights for other accommodation or transfer services are granted in accordance with the rules determined by the service provider; in such cases, the customer is obligated to provide at least 7 days' notice.
7-) CANCELLATION AND CHANGES
7.1 If deemed necessary, the hotel may partially or fully cancel any reservations it has announced or registered for up to 7 days prior to the start of the stay, provided it also notifies the consumer. During the same period, the hotel may change transportation vehicles and their departure locations. If the consumer does not accept these changes and cancellations, the consumer has the right to cancel the reservation and receive a full refund. In this case, the consumer is not entitled to compensation. However, if payment was made by credit card, the credit card commission will be deducted from the refund.
7.2 If the consumer cancels their reservation up to 10 days before the trip, except for the fact that they or their first-degree relatives have illnesses that prevent them from working normally for 10 days, or that prevent their deaths from occurring, and document them with an official report from a fully equipped state hospital, the full amount paid to the CONSUMER, excluding any extra service charges, will be refunded. The CONSUMER agrees and undertakes to pay the HOTEL one day's accommodation fee if they cancel the contract less than 24 hours before the start of the stay.
If the CONSUMER requests a cancellation more than one day before the start of the service, the full amount paid, excluding any extra service charges (such as credit card commission fees), will be refunded. 7.3 Name changes, cancellations, and refunds are not permitted for early bookings and promotional sales.
HOTEL'S TERMINATION OF THE CONTRACT:
If the hotel arbitrarily terminates the contract without justifiable cause, the consumer is entitled to compensation in proportion to the damages suffered. Furthermore, the hotel must refund all payments made by the consumer to date and all documents obligating the consumer within 10 days.
If the contract termination is due to the number of registered consumers not reaching the number required for the hotel to open (this situation is considered grounds for termination by the parties), or due to force majeure despite the hotel exercising all due diligence, the consumer will not have the right to compensation.
9-) NOTIFICATION PERIOD:
The consumer must notify the relevant service provider, the hotel, of the failure to perform the contract at all or properly within 7 days of the date the service was supposed to be performed or was performed.
10-) LIABILITY:
The hotel is responsible for any failure to fulfill its contractual obligations. However, if the failure to fulfill the contract is due to the fault of the consumer or a third party, or a force majeure event, the hotel cannot be held responsible.
If, during the stay, the hotel fails to provide, or is found to be unable to provide, one or more of the services that constitute an essential element of the contract, the consumer has the right to early check-out, and the hotel is obligated to refund the remaining accommodation amount to the consumer (depending on the payment method).
11-) FORCE MAJEURE:
The hotel may cancel or postpone reservations due to reasons beyond its control, such as adverse weather conditions, road obstructions, strikes, terrorism, fog, storms, war, the possibility of war, natural disasters, changes and negative developments in international relations, civil unrest, unforeseen technical issues, bankruptcy, and force majeure events. In this case, the Hotel is not responsible in any way, and the consumer cannot claim any rights or receivables.
12-) HOTEL CHECK-IN AND CHECK-OUT TIMES AND DEPARTURE TIMES:
Hotel check-in time is 2:00 PM or later, and check-out time is 12:00 PM or before. Accommodation calculations are based on one night, from 2:00 PM to 2:00 PM the next day. The Hotel is not responsible for departure times of planes, ferries, trains, buses, etc., or for any subsequent schedule changes made by carriers. The departure locations, times, and departure numbers of planes, ferries, trains, buses, etc. must be verified in advance, and the consumer is responsible for this.
13-) LUGGAGE AND VALUE ITEMS:
13.1 No money, valuable documents, or similar valuable jewelry should be kept in luggage. The Hotel is not responsible for lost valuables in luggage.
13.2 Items that smell, leak, have flammable or explosive properties, or that cause a disturbance to the surrounding area, as well as sharp-edged weapons and firearms, and animals of any kind are not permitted in the accommodation facilities without the Hotel's express and express written permission.
13.3 The Hotel is liable for any loss, damage, or theft of items declared in writing by the Customer, including their value, up to the cost of the stay. The Hotel is not responsible for the loss of valuable items such as valuable documents, money, or jewelry resulting from failure to use the safe boxes located in the rooms and at the reception. The Hotel management may conduct luggage, room, and body searches as deemed necessary.
14-) OTHER PROVISIONS:
14.1 If a consumer abandons a stay due to a service defect, they must notify the hotel in writing, stating the reasons for their departure. Otherwise, the consumer is deemed to have abandoned the stay and to have received and used the service. 14.2 It is a duty of care for a bona fide consumer to notify the authorized person in writing of any issues they complain about during the service. If the consumer continues to use the service despite their complaint, their rights to compensation, such as replacement service and a refund, regarding the issues they complain about are waived. 14.3 Consumers who do not sign the contract but attend the accommodation specified in the contract, as well as those whom they have authorized to register on their behalf, are deemed to have read, accepted, and agreed to this contract. Despite this, if the consumer(s) participating in the trip, on the grounds that they did not personally sign the contract, file lawsuits and proceedings against the Hotel regarding their stay, and if the Hotel is obligated to pay the consumer a price or compensation other than those stated in this contract, the Hotel reserves the right to recourse for the excess amount paid to the consumer(s) who signed the contract. Consumers participating in this stay, even if they did not sign, have learned the terms of this contract, which will apply between the parties, from the catalog and advertisements, and have undertaken to participate in the stay under these terms. 14.4 If there is a discrepancy between the copy of the contract held by the consumer and the copy held by the hotel, the copy retained by the hotel shall prevail. 14.5 For matters not written into this contract, the Legislative Provisions of the Republic of Turkey Ministry of Tourism, Consumer Protection Law No. 6502, Regulation No. 27866 on Distance Contracts, and the provisions of the IATA, IHA, and UFTAA Conventions, as well as the Turkish Commercial Code (UK). The provisions of the Turkish Commercial Code (TTK), international agreements to which Turkey is a party, and the statutes, regulations, circulars, and communiqués issued under these terms shall apply. 15-) ENFORCEMENT:
The Customer declares that they have read and are aware of the service specifications, sales price, payment method, the effective date of the prices, and all preliminary information regarding performance mentioned in this agreement, and that they have provided the necessary confirmation electronically. This agreement shall enter into force upon the Customer's approval, and the parties agree that the effective date shall be the date of approval. The Customer will not be able to advance through the web system without reading and approving this agreement and is obligated to read it. This agreement shall terminate upon the Customer's receipt and consumption of the service, or upon its cancellation in any way.
16-) AUTHORIZED COURTS AND ENFORCEMENT OFFICES:
Istanbul Courts and Enforcement Offices have jurisdiction to resolve disputes arising from this agreement.
All articles of the accommodation sales agreement, consisting of sixteen articles mentioned above, were negotiated between the parties and drawn up at their own free will.
1-) PARTIES:
An Accommodation Sales Agreement has been drawn up between Rhiss Hotel Bostancı (hereinafter referred to as the HOTEL) and the person or institution that approves this agreement and receives accommodation services online (hereinafter referred to as the CUSTOMER or CONSUMER), under the following terms and conditions.
Name/Title: ÇETUR OTEL İŞLETMELERİ LTD. ŞTİ.
Full address: Bostancı Mh. Emin Ali Paşa Cad. No: 118 Kadıköy İSTANBUL
Phone: +90 216 409 11 11
E-Mail: info@rhisshotelbostanci.com
2-) SUBJECT:
The subject of this agreement covers the performance of the accommodation services sold by ÇETUR OTEL İŞLETMELERİ LTD. ŞTİ. to the Customer, as well as the rights and obligations of the parties. 3-) PRICE AND PAYMENT METHOD
The total price of the services detailed in Annex 1 includes all taxes.
This fee can be paid according to the payment method determined by the service provider (accommodation or transfer provider).
By credit card at the time of booking, or
By EFT/Wire Transfer to the bank account specified by the hotel.
The relevant accommodation or transportation service can be paid immediately.
The amount to be paid immediately or later during the performance of the service will be clearly stated in the shopping cart, using the terms "Pay now" and "Pay on site."
4-) SERVICE PROMOTION INFORMATION:
A detailed description of the travel and tourism service is available on the hotel's service promotion page.
5-) PACKAGE PRICE CHANGES:
The prices and conditions stipulated in the contract cannot be changed.
6-) TRANSFER
Name changes in hotel reservations, transfer of a purchased reservation to another name, and transfer rights for other accommodation or transfer services are granted in accordance with the rules determined by the service provider; in such cases, the customer is obligated to provide at least 7 days' notice.
7-) CANCELLATION AND CHANGES
7.1 If deemed necessary, the hotel may partially or fully cancel any reservations it has announced or registered for up to 7 days prior to the start of the stay, provided it also notifies the consumer. During the same period, the hotel may change transportation vehicles and their departure locations. If the consumer does not accept these changes and cancellations, the consumer has the right to cancel the reservation and receive a full refund. In this case, the consumer is not entitled to compensation. However, if payment was made by credit card, the credit card commission will be deducted from the refund.
7.2 If the consumer cancels their reservation up to 10 days before the trip, except for the fact that they or their first-degree relatives have illnesses that prevent them from working normally for 10 days, or that prevent their deaths from occurring, and document them with an official report from a fully equipped state hospital, the full amount paid to the CONSUMER, excluding any extra service charges, will be refunded. The CONSUMER agrees and undertakes to pay the HOTEL one day's accommodation fee if they cancel the contract less than 24 hours before the start of the stay.
If the CONSUMER requests a cancellation more than one day before the start of the service, the full amount paid, excluding any extra service charges (such as credit card commission fees), will be refunded. 7.3 Name changes, cancellations, and refunds are not permitted for early bookings and promotional sales.
HOTEL'S TERMINATION OF THE CONTRACT:
If the hotel arbitrarily terminates the contract without justifiable cause, the consumer is entitled to compensation in proportion to the damages suffered. Furthermore, the hotel must refund all payments made by the consumer to date and all documents obligating the consumer within 10 days.
If the contract termination is due to the number of registered consumers not reaching the number required for the hotel to open (this situation is considered grounds for termination by the parties), or due to force majeure despite the hotel exercising all due diligence, the consumer will not have the right to compensation.
9-) NOTIFICATION PERIOD:
The consumer must notify the relevant service provider, the hotel, of the failure to perform the contract at all or properly within 7 days of the date the service was supposed to be performed or was performed.
10-) LIABILITY:
The hotel is responsible for any failure to fulfill its contractual obligations. However, if the failure to fulfill the contract is due to the fault of the consumer or a third party, or a force majeure event, the hotel cannot be held responsible.
If, during the stay, the hotel fails to provide, or is found to be unable to provide, one or more of the services that constitute an essential element of the contract, the consumer has the right to early check-out, and the hotel is obligated to refund the remaining accommodation amount to the consumer (depending on the payment method).
11-) FORCE MAJEURE:
The hotel may cancel or postpone reservations due to reasons beyond its control, such as adverse weather conditions, road obstructions, strikes, terrorism, fog, storms, war, the possibility of war, natural disasters, changes and negative developments in international relations, civil unrest, unforeseen technical issues, bankruptcy, and force majeure events. In this case, the Hotel is not responsible in any way, and the consumer cannot claim any rights or receivables.
12-) HOTEL CHECK-IN AND CHECK-OUT TIMES AND DEPARTURE TIMES:
Hotel check-in time is 2:00 PM or later, and check-out time is 12:00 PM or before. Accommodation calculations are based on one night, from 2:00 PM to 2:00 PM the next day. The Hotel is not responsible for departure times of planes, ferries, trains, buses, etc., or for any subsequent schedule changes made by carriers. The departure locations, times, and departure numbers of planes, ferries, trains, buses, etc. must be verified in advance, and the consumer is responsible for this.
13-) LUGGAGE AND VALUE ITEMS:
13.1 No money, valuable documents, or similar valuable jewelry should be kept in luggage. The Hotel is not responsible for lost valuables in luggage.
13.2 Items that smell, leak, have flammable or explosive properties, or that cause a disturbance to the surrounding area, as well as sharp-edged weapons and firearms, and animals of any kind are not permitted in the accommodation facilities without the Hotel's express and express written permission.
13.3 The Hotel is liable for any loss, damage, or theft of items declared in writing by the Customer, including their value, up to the cost of the stay. The Hotel is not responsible for the loss of valuable items such as valuable documents, money, or jewelry resulting from failure to use the safe boxes located in the rooms and at the reception. The Hotel management may conduct luggage, room, and body searches as deemed necessary.
14-) OTHER PROVISIONS:
14.1 If a consumer abandons a stay due to a service defect, they must notify the hotel in writing, stating the reasons for their departure. Otherwise, the consumer is deemed to have abandoned the stay and to have received and used the service. 14.2 It is a duty of care for a bona fide consumer to notify the authorized person in writing of any issues they complain about during the service. If the consumer continues to use the service despite their complaint, their rights to compensation, such as replacement service and a refund, regarding the issues they complain about are waived. 14.3 Consumers who do not sign the contract but attend the accommodation specified in the contract, as well as those whom they have authorized to register on their behalf, are deemed to have read, accepted, and agreed to this contract. Despite this, if the consumer(s) participating in the trip, on the grounds that they did not personally sign the contract, file lawsuits and proceedings against the Hotel regarding their stay, and if the Hotel is obligated to pay the consumer a price or compensation other than those stated in this contract, the Hotel reserves the right to recourse for the excess amount paid to the consumer(s) who signed the contract. Consumers participating in this stay, even if they did not sign, have learned the terms of this contract, which will apply between the parties, from the catalog and advertisements, and have undertaken to participate in the stay under these terms. 14.4 If there is a discrepancy between the copy of the contract held by the consumer and the copy held by the hotel, the copy retained by the hotel shall prevail. 14.5 For matters not written into this contract, the Legislative Provisions of the Republic of Turkey Ministry of Tourism, Consumer Protection Law No. 6502, Regulation No. 27866 on Distance Contracts, and the provisions of the IATA, IHA, and UFTAA Conventions, as well as the Turkish Commercial Code (UK). The provisions of the Turkish Commercial Code (TTK), international agreements to which Turkey is a party, and the statutes, regulations, circulars, and communiqués issued under these terms shall apply. 15-) ENFORCEMENT:
The Customer declares that they have read and are aware of the service specifications, sales price, payment method, the effective date of the prices, and all preliminary information regarding performance mentioned in this agreement, and that they have provided the necessary confirmation electronically. This agreement shall enter into force upon the Customer's approval, and the parties agree that the effective date shall be the date of approval. The Customer will not be able to advance through the web system without reading and approving this agreement and is obligated to read it. This agreement shall terminate upon the Customer's receipt and consumption of the service, or upon its cancellation in any way.
16-) AUTHORIZED COURTS AND ENFORCEMENT OFFICES:
Istanbul Courts and Enforcement Offices have jurisdiction to resolve disputes arising from this agreement.
All articles of the accommodation sales agreement, consisting of sixteen articles mentioned above, were negotiated between the parties and drawn up at their own free will.
